FAQ'S - Mistakes

What do I do if I purchased appointments instead of buying a membership first?

Wait until your appointments are up, and then purchase a membership.  Once you buy a membership, you can request a refund for what you could have saved.  To see if you are eligible for a refund CLICK HERE

What do I do if I paid for appointments, even though I already have a membership, and should not have had to pay for appointments?

You may be able to request a refund.  To see if you are eligible for a refund CLICK HERE

What should I do if I missed the deadline to reschedule an appointment?

Unfortunately, there is no way for our system to accommodate.