Missing Your Appointment

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There no refunds for missed appointments.  This encourages serious commitment to the program.  If you cannot show up, you must cancel or reschedule at least 12 hours in advance. 

Here's what canceling your appointment does:

• It takes away your obligation to show up.

• If the appointment was purchased as part of a membership, using appointment credits, gives you a credit for another appointment of the same type.

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