Missing Your Appointment
There no refunds for missed appointments. This encourages serious commitment to the program. If you cannot show up, you must cancel or reschedule at least 12 hours in advance.
Here's what cancelling your appointment does:
It takes away your obligation to show up.
If you are a member, it gives you a credit for another appointment of the same type.
If you are a member, it allows you to schedule the replacement appointment in the same week.
If you miss the opportunity to cancel, you must notify us using the Missed Appointment Form explaining why you couldn't make it to your appointment.