Missing Your Appointment

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You do not get a refund for missing an appointment.  If you see you cannot keep an appointment, you will not get refunded, but you still must cancel or reschedule the appointment.  To cancel or reschedule an appointment, click on the "Change/Cancel Appointment" button in the appointment confirmation email you received when you booked your appointment.  You must cancel or reschedule the appointment 12 hours in advance for follow ups, 24 hours for initials.  If you miss the deadline to cancel your appointment, you must notify us as soon as possible using the Missed Appointment Form giving the reason you couldn't make it.  When you cancel an appointment, you do not get a refund.  Cancelling just takes away your obligation to show up..   more on this...