Acceptable Form of Payment
Our policy is to accept only credit cards; not debit cards. (We’ve established this policy because debit cards are more likely to get declined due to insufficient funds).
Success on the program comes from having a membership. (Having a membership makes appointments more affordable and also allows the client to set up weekly appointments). With memberships, the card on file gets charged every four weeks. Debit cards have a tendency to get declined due to insufficient funds.
When payment gets declined, the membership gets cancelled even when you did not intend to cancel it. When a membership gets cancelled...
You need to purchase a membership again which requires another setup fee.
You need to go through the process of scheduling your appointments all over again.
You might have lost your slot permanently if someone took it between the time your card was declined and your purchase of a new membership.
There might not be any new slots available if people took them between the time your card was declined and your purchase of a new membership.
- A declined payment also causes more work on our end.